Argh… nothing is more frustrating than facing an M7111-1931-404 error on your big HD screen with a dark-black background. Isn’t it so? You’re not only the one, many users has reported this error recently.
It would not be wrong if I say, streaming on Netflix, fiddling between your favourite movies or popular series list and having a grab of one for an hour or two–is one of your best mood-boosters. Yes, it’s nothing different for me.
But there are times when you are home from your daunting day jobs, sat on the lap of your mattress, turned on the TV…
…to stare at a big blank box of black, with a squared error prompt saying “Sorry, Netflix is unavailable. Please try again.”
Even this becomes a pricking headache when it is the weekend time and realising that your pre-planned matinee-time is completely screwed due to such blunder.
For most of the time, I know you must be looking for a permanent fix for this M7111-1931-404 Netflix error message but in the end, left the issue to get it fixed on its own.
Here, I have shared the methods to diagnose the reason behind your intermittent Netflix issue and the easy fixes for them, especially the well-known error code M7111-1931-404.
Let’s have a read to make your Netflix me-time worry-free again.
Why do you get the Netflix error code M7111-1931-404?
What made your Netflix connection go broke?
From where this “M7111-1931-404” Netflix error code appeared out of the blue?
If you are banging your head without any clue, let me share some causes that might be the culprit.
Various reasons related to connectivity, configurations, browser-handling can create such an issue on any bright day. Also, you may face the same problem regardless of your platform– TV, ios, Android Mobile devices or a Computer.
As this particular error code M7111-1931-404 doesn’t have any dedicated support page, it even becomes harder for you to find out the cause.
To help you find out the cause, here I have listed some possible reasons. And they are:
- Using a Chrome-like default browser to stream Netflix? Then check for the installed plugins on your browser extensions page. Obsolete browser plugins are well known for such issue.
- Installed AdBlock to get rid of those annoying internet Ads? This is another common to face this error frequently.
- Streaming related plugins like VeeHD itself sometimes gets you in such trouble while watching Netflix. So, try disabling and enabling it once.
- Often Netflix server downtime causes such interruptions, but it is temporary.
In the above cases you may get error messages and popups like:
- Cannot Connect to Netflix
- Netflix is Not Available
- Android Error: Connection Failed
- Unable to Connect to Netflix
The error code m7111-1931-404 and the above-listed error messages both are due to interruptions in connectivity.
To solve the error information, I have shared some 100% working methods implementing, which will ensure that you will not face the same issue once again.
Solution 1: Flush Out the Web-Browser Cookies for Netflix
This is one of the common solutions for any website related error codes.
On your URL address bar go to netflix.com/clearcookies. It will clear the existing Netflix cookies. You will be signed out of the Netflix account.
Sign in again with your credentials and try accessing the streaming again.
If you are using an Android-based device, then you can navigate to Google Chrome’s App info and clear out the previous cache and data to resolve the error.
Recheck whether the m7111-1931-404 error has resolved or not.
Also, you can clear the cookie by chrome menu > Clear browsing data.
In another way, You can clear the cache and cookie by using EditThisCookie Chrome Plugin.
Solution 2: Upgrade Your Internet Browser to Fix M7111-1931-404 Error
When browsers go outdated, they become incompatible with the fast-growing website algorithms and creates hiccups while you browse. Thus, m7111-1931-404 Netflix errors also sometimes appear due to an outdated browser. The solution is – updating it to the latest.
If you are using Google Chrome, follow these steps:
- Hover your mouse cursor to the top right corner of Chrome, just below the big close button.
- Click on the hamburger menu, then click on help.
- Choose the About Google Chrome option from the menu.
- Then if you see an available update for your browser, click update to upgrade it to the latest version.
- Now, restart Google Chrome and try logging into Netflix again.
The process is the same for almost all Internet browsers. Not to mention, most of the time, the browser gets automatically updated.
Solution 3: Look for Netflix Downtimes and Network Status
When Netflix announces routine server maintenance or a technical lag, the regional data centres sometimes perform server repairs which results an outage in Netflix streaming service.
So, you have to be aware of its downtime. You can quickly check it by going to the link: https://help.netflix.com/en/is-netflix-down.
After a while, check if the error M7111-1931-404 still occurs or not.
Solution 4: Disable AdBlock and other Netflix Extensions
Sometimes the AdBlock extension prevents the essential browser scripts from fetching the Netflix servers which keeps you showing countless error boxes.
Activate developer tools from the menu then navigate to network tab. Check if any script is blocked.
Also, extensions like VeeHD though enhances your viewing experiences Netflix considers them as against their Terms and Conditions of usage. Thus, if you are using any such extensions, Netflix abruptly disconnects the link between your device and its servers for policy violation.
So, disable the extension before you log in to Netflix.com.
Steps for disabling the extensions:
From the Safari menu, choose Preferences and click Extensions.
Clear the check box placed next to AdBlock
Type chrome://extensions/ in the URL address bar and press Enter.
You will see a list of installed extensions. From there, scroll and locate plugins similar AdBlock, VeeHD, click Uninstall.
Also, it’s a good practice to restart the browser after extension uninstallation.
Solution 5: Check for any newly installed apps blocking the Netflix connection
Look for any apps you have installed recently. Some apps tend to modify the default firewall policy and put restrictions on certain connections. Uninstallation of these apps can solve the issue.
It is quite common in the case of Antiviruses, VPN software to add a layer to your firewall security by blocking some websites. Removing the restrictions imposed is the trick to resolve your m7111-1931-404 error.
- How to navigate to the firewall?
- Go to Control Panel
- Select the System and Security link.
- Click Windows Firewall
- Find any blocks for Netflix.com
- Remove the block and you are done.
If you have exhausted all of the above-shared methods, this is the last method you can try for fixing the m7111-1931-404 error.
As it goes, many times the default router setting from ISP gets misconfigured due to spam attacks or unskilled management.
Try changing the MTU numbers and resetting the DNS settings to their default values provided by the ISP or manufacturer. Disconnect from any VPN, if using.
Lastly, using the device user manual reset the router.
Up to you:
If you have gone through the entire guide, in the beginning, I have mostly focused on the possible causes that trigger the m7111-1931-404 Netflix error and then moved to show you the fixes. Do you know why? Because fixing a technical issue or an error lies in detecting its source. Once you are successful at detection, the solution is there before you from the complete guide.